You may need to check the software support website for more specific details to complete this task. If you have a third-party firewall or antivirus, you may want to disable these security applications to check if you can connect. Click the "Allow an app through firewall" option.Click on Firewall & network protection.To enable remote connections through the firewall on Windows 10, use these steps: If the connection fails, check the firewall to ensure it's allowing the Remote Desktop service. Windows 10 opens the required firewall ports automatically when you configure Remote Desktop, but it might not always be the case. Typically, you won't find issues using the Remote Desktop app, but if you cannot connect to a device, you will need to troubleshoot the problem. How to troubleshoot remote desktop connection on Windows 10 Once you complete the steps, the settings will save and apply automatically in the connection. Click the menu (three-dotted) button in the connection, and choose the Pin to Start option to quickly access the remote computer from the Start menu.Click the menu (three-dotted) button in the connection and choose the Remove option to delete it.Under the "Default Gateway" field, confirm the device gateway address (the router address) - for example, 10.1.4.1.Under the "IPv4 Address" field, confirm the device address - for example, 10.1.4.201.Type the following command to check the current TCP/IP configuration and press Enter: ipconfig. Search for Command Prompt and click the top result to open the app.To forward a port on your router, use these steps: You can always check the manufacturer support website for more specific details. However, you can use these instructions as a reference to configure your router. Quick note: The router interface experience can vary depending on the manufacturer. You must also forward the TCP port 3389 on the router to allow connections through the internet to the computer in the local network. Alternatively, you can also contact your ISP to request a static IP address, which might cost you extra since this is typically a feature reserved for businesses. If you need a more reliable solution, you may want to look into "Dynamic Domain Name System" (DDNS) services (such as DynDNS, OpenDNS, No-IP, or for Asus routers), which can track public IP changes. Typically, internet providers also offer dynamic public IP addresses for residential customers, which means that your public IP address may change from time to time. Confirm the public IP address in the first result.To determine the IP address assigned by the Internet Service Provider (ISP), use these steps: You will also need the remote network's public IP address to contact the device over the internet. If you want to use this option, consult your manufacturer support website for specific steps to complete this task. Some routers include a feature to make the current TCP/IP configuration static.
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